Capacity is what enables people to get their work done, be it their normal day-to-day work or their change work. Having adequate workload capacity to do both when required is essential to their success and the success of change! If your organization does not have or generate the capacity for change, you are at risk of failing to achieve your expected results. Without people knowing there is adequate capacity to accomplish their change work, they will always do their operational work first, as that is what they are measured on. So how do you know if you have adequate capacity for change? You must assess it first for successful capacity planning.
For your change initiative to succeed, your stakeholders need to be willing and ready for change. Ensuring their readiness to change is an important part of both your change strategy and your organization’s culture. But how do you know if your hard work is paying off? How do you know if your people are psychologically ready to proceed with the change you are asking of them?
We have surveyed thousands of leaders and managers about their key risk factors in leading change. By far, having adequate capacity for change is their number one issue. Most report that they have too much change going on and no capacity to lead or execute it successfully. Often, the need to create capacity for change is not even on leaders’ radar. Without adequate capacity, change will fail.
For years, we have been tracking the Common Mistakes being made by leaders in how they lead change, especially transformational change. In each of our clients, we do a simple audit of these Common Mistakes to help them see which mistakes they are either making, or are prone to make as they proceed. The most common mistake we currently see in clients is not managing capacity for change.